IATAN Agency Accreditation
Terms and Conditions
Last update: July 2026
(Effective 20 July 2026)
These terms and conditions set out the provisions that are applicable to the Agent’s application process to become IATAN Accredited and shall govern its IATAN agency accreditation with International Airlines Travel Agent Network (“IATAN”), a division of the International Air Transport Association (“IATA”). Updates to these terms and conditions will be communicated to the Agent via the IATAN Website (as defined below) and will become applicable as of the date informed by IATAN.
1. Definitions and Interpretation
1.1. For the purposes of these terms and conditions, and unless otherwise expressly provided herein, the following terms shall have the respective meaning set forth below:
“Agent” means the business entity applying for an IATAN Accreditation.
“Agreement” means these terms and conditions for the Agent to become an IATAN Accredited agency.
“Airline” means an air operating carrier participating in ARC or AIRS.
“AIRS” means the Aviation Industry Reporting System Inc. is a division of IATA providing agent reporting and settlement services in Guam and the Commonwealth of the Northern Mariana Islands.
“ARC” means the Airlines Reporting Corporation, a domestic U.S. Corporation providing agent reporting and settlement services in the USA, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, and American Samoa.
“IATA Numeric Code” means the recognized coding scheme owned by IATA ad defined in the IATA Resolution 822.
“IATAN Accreditation” means the travel agency accreditation program offered by IATAN for agents based in the United States of America.
“IATAN Website” means www.iatan.org.
“Travel Supplier” means suppliers involved in the travel and hospitality industry such as hotels and resorts, cruise lines, car rental companies, theme parks, or rail companies (or others of similar nature).
2. ARC*, AIRS*
2.1. The terms of the Agent's agreement with ARC shall apply when the Agent sells transportation on behalf of the Airline using the ARC Traffic Documents (as defined by ARC) and the Airline's identification plate.
2.2. The terms of the Agent’s agreement with the Aviation Industry Reporting System Inc. (AIRS) shall apply when the agent sells transportation on behalf of the Airlines either using AIRS Traffic Documents and the Airline’s Identification Plate.
3. Remuneration
3.1. Remuneration is not provided for in this Agreement and IATA (including IATAN) have no obligation whatsoever with the Agent to provide any remuneration or compensation of any kind. Any remuneration agreed between the Agent and the Travel Supplier is independent to this Agreement.
4. Agent’s Information
4.1. Information Accuracy. IATAN may verify the accuracy of any information supplied to it or which has previously been supplied to it by the Agent during the IATAN Accreditation process.
4.2. License Grant and Usage. The Agent hereby grants IATAN (and IATA) a non-exclusive, royalty-free, limited, worldwide licenses to reproduce, use, create derivative products offered by IATAN, (and IATA) containing non-sensitive information of the Agent during the duration of the Agent’s IATAN Accreditation.
5. Agent’s Representation of Nature of Entity, Assignment, Change of Ownership, Change of Name, New or Change of Location
5.1. In entering into this Agreement, the Agent understands and acknowledges that the Travel Suppliers have relied on the information the Agent provides to IATAN for the purpose of becoming an IATAN Accredited entity. Therefore, in recognition of the Travel Suppliers’ initial and on-going reliance on the accuracy of this information, the Agent hereby commits to notify IATAN in writing within 10 calendar days of any changes to this information in the manner set out on IATAN’s website (www.iatan.org/accreditation-changes).
5.2. If the Agent ceases to hold the legally required licenses to conduct business (including any local legal requirements to act as a seller of travel), the Agent must immediately notify IATAN in writing and the assigned IATA Numeric Code will be immediately terminated.
5.3. In the event that the agents plan to:
5.3.1. assign any of its business rights to others,
5.3.2. undergo any changes in its ownership interests,
5.3.3. change its legal name,
5.3.4. open other places of business,
5.3.5. change the location of any of its current places of business
the Agent agrees to follow the procedures set forth on IATAN Website and shall notify IATAN of such changes in writing within 10 calendar days from the date of such changes.
6. IATAN Recertification
6.1. IATAN may periodically request that the Agent verifies and updates their business details on record. Failure to complete the IATAN recertification process within the timelines specified by IATAN may result in the immediate termination of the Agent’s IATAN Accreditation (including the immediate termination of the assigned IATA Numeric Code).
7. Fees
7.1. The Agent agrees to pay a non-refundable application fee, which shall be due upon Agent’s submission for the IATAN Accreditation. These fees are related to the administrative costs for reviewing and processing the Agent’s IATAN accreditation. More information about the fees can be found in IATAN Website.
7.2. The Agent agrees to pay an annual service fee to maintain its IATAN Accredited status (including its IATA numeric code assigned) within 90 days from the date of the billing date (October of every calendar year). Failure to pay the annual service fee according to the payment terms indicated may result in the termination of this Agreement and the cancellation of the IATA Numeric Code assigned to the Agent.
7.3. Time of payment is of the essence. If the Agent does not pay any undisputed fees by 11.59pm on the relevant due date, then IATAN may invoice for, and the Agent must pay, a late payment fee. More information about the late payment fees can be found in the IATAN Website (www.iatan.org).
7.4. IATAN reserves the right to charge a reinstatement fee to the Agent in the case of reapplication by the Agent to be IATAN Accredited.
8. IATAN Logo
8.1. Grant of License. Subject to the terms and conditions of this Agreement, IATA grants the Agent a non-exclusive, non-transferable, non-sublicensable, royalty-free license for the term of this Agreement to the IATAN logo solely for the purposes of those activities provided for in this Agreement and the IATA Guidelines for Client Recognition Stamps.
8.2 Use of the IATAN Logo. The Agent agrees to use the IATAN Logo only in the manner outlined in www.iatan.org/2026-07-iatan-logo-guidelines.pdf or as approved in writing by IATAN.
8.3. The Agent, throughout the period of accreditation, must
8.3.1. ensure that its use of the IATAN Logo is not detrimental or harmful to IATAN and does not damage the goodwill in the trade mark;
8.3.2. ensure that the Licensed Certification mark is used in a manner which significantly distinguishes it from any surrounding adjacent text or Certification marks; and
8.3.3. ensure that all advertising, promotional and other materials display a legend in a sufficiently prominent place indicating that the IATAN trade mark “is the property of IATA and is used under license” or such other similar words to that effect as the Parties may agree.
8.4. Restrictions on Use. The Agent shall not, at any time, whether during or after termination of this Agreement, use the IATAN trade mark as part of the corporate, business or trading name or style nor shall the Agent apply for or obtain registration of the IATAN trade mark or any confusingly similar mark or logo for any goods or services in any country of the world.
8.5. Third Party Infringement. The Agent shall promptly notify IATAN in writing of any threatened, suspected, or actual use by any third party of IATAN trade mark (including any similar marks) of which the Agent is or becomes aware. The Agent shall also promptly notify IATAN in writing of any allegation in relation to the IATAN trade mark about its invalidity or infringement of the intellectual property rights of any third party. The Agent shall not make any admissions in relation to the alleged invalidity, infringement or other form of attack, but shall promptly report the matter in writing to IATAN. IATAN will in its absolute discretion decide whether any proceedings will be instituted or defended in relation to the IATAN trade mark and will have the exclusive conduct of any such proceedings. The Agent shall use commercially reasonable efforts to assist IATAN in any such proceedings. The costs and benefits of such proceedings will be borne by IATAN as owner of the trade mark.
9. Personal Data
9.1. The Agent acknowledges that IATAN will process certain personal data of the Agent’s employees obtained from the Agent for the following purposes:
9.1.1. Administering IATAN accreditation;
9.1.2. Verifying eligibility and compliance with accreditation requirements;
9.1.3. Issuing and managing IATAN/ IATA ID Cards;
9.1.4. Providing industry verification services, including the disclosure of limited identification information through IATA’s CheckACode / Global Data Product (GDP) service for accreditation status verification;
9.1.5. Sending informational, marketing and commercial communications relating to IATAN’s and or IATA’s own products, services, events and industry initiatives, in a professional context. Such communications are subject to applicable communication preferences and opt-out mechanisms made available by IATA/IATAN.
9.2. Further information regarding the use of personal daya, including IATAN/IATA marketing communications, is provided through separate privacy information made available by IATA (www.iatan.org/privacy).
9.3. The Agent represents and warrants that it has informed its employees prior to submitting any personal data of the processing described in this clause and has the authority to provide such personal data to IATAN for these purposes.
9.4. Each party determines independently the purposes and means of its own handling of personal data provided under this Agreement.
9.5. For the avoidance of doubt, IATAN may engage service providers to support the processing described in this clause.
10. Termination
10.1. This Agreement may be terminated by the Agent by giving written notice to IATAN at any time. Such termination will be effective at the date confirmed by IATA once all administrative procedures have been fulfilled.
10.2. IATAN may terminate this Agreement, including cancellation of the IATA Numeric Code assigned to the Agent, when it has determined that the Agent has failed to comply with (i) any of its obligations under this Agreement, (ii) the IATAN requirements (as published in the IATAN Website), or (iii) its payment obligations.
10.3. IATAN may also immediately terminate this Agreement by giving notice to the Agent in the following cases:
10.3.1. If the Agent makes a general assignment for the benefit of creditors or files a voluntary petition in bankruptcy or petitions for reorganization or arrangement under bankruptcy laws; or
10.3.2. If a petition in bankruptcy is filed against the Agent, or if a receiver or trustee is appointed for all or any party of the property and assets of the Agent; or
10.3.3. The Agent suspends or ceases, or threatens to suspend or cease, or appears reasonably certain of imminently suspending or ceasing, the carrying on of all or a substantial part of its business; or
10.3.4. The Agent commits a material breach of this Agreement (in particular, a breach of section 10 –(Representation and Warranties) or is found to have committed any illegal activity.
11. Termination of this Agreement, for any cause, shall be without prejudice to the fulfilment by each party of all their obligations accrued prior to the effective date of termination. This section shall survive the termination of this Agreement.
12. Representations and warranties
12.1. Each party represents and warrants that, at all times, will comply with all applicable laws related to the performance of the Agreement and the provision of services.
12.2. Each party represents and warrants that, at all times, it has all necessary rights, approvals, permits and consents to enter into and perform the Agreement, and to grant the rights and licences referred to in it.
12.3. The Agent represents and warrants that this Agreement has been agreed and accepted by a duly authorized representative of the Agent, and the person accepting this Agreement on its behalf has full authority to do so and to bind the Agent to the terms hereof.
12.4. The Agent, including any person holding financial or ownership interest in its business, officer, director, and/or manager of the Agent, represent and warrant that:
12.4.1. Have not been convicted for a violation of any fiduciary obligation or for an act of fraud, embezzlement or any other similar conviction, or
12.4.2. Have been involved in the financial management of another IATAN Accredited Agent, which has been removed from ARC or IATA on the grounds of default, unless it is determined that the Agent, owner, officer or manager did not participate in the acts or omissions that caused the default; or
12.4.3. Have not made a misleading statement or representation to obtain or retain the IATAN Accreditation; or
12.4.4. Have not made improper use of IATAN or IATA’s trade marks; or
12.4.5. Have not falsely identified the business entity seeking IATAN Accreditation as holding other industry credentials or memberships; or
12.4.6. Have not lent, sublicensed or contracted from a third party an IATA numeric code, or have in any way used an IATA numeric code as identification without the express authorization to do so by IATAN and/or IATA.
12.5. The Agent, including its owner and/or legal representative, represent and warrant that all the information provided during the IATAN Accreditation process regarding ownership is truthful and correct.
12.6. The Agent represents and warrants that will comply with all applicable local laws and regulations to conduct its business operations.
13. Indemnities. The Agent will indemnify and hold harmless the IATAN, and IATA, their respective directors, officers, employees or other persons duly acting on their behalf from liability for any loss, injury or damage arising from any negligent act or omission of the Agent, its officers or employees, or any other person duly acting on the Agent's behalf, or from any action or failure to take action by the Agent that results in a loss or damage to IATA, or IATAN, except to the extent that such injury, loss or damage is caused or contributed to by an Airline, IATAN, or IATA, their respective directors, officers, employees or other persons duly acting on their behalf.
14. Formal Notices. Formal notices under this Agreement must be made in writing and sent to the relevant contact details set out, in the case of the Agent, in its entity profile in the IATAN Website, and, in the case of IATAN, through the Customer Portal. Notwithstanding the foregoing, formal legal notices can be sent to 703 Waterford Way (NW 62nd Avenue) Suite 600, Miami, Florida – 33126.
15. Severability. If any provision of this Agreement is held to be invalid, this shall not have the effect of invalidating the other provisions, which shall nevertheless remain binding and effective between the parties.
16. Applicability. This Agreement applies to all the Agent's locations in the United States (all 50 States, the District of Columbia, all territories, possessions, and trust territories, including the Commonwealth of Puerto Rico) and it supersedes any and all prior Passenger Sales Agency Agreements between the parties made through IATA and/or IATAN without prejudice to such rights and liability as may exist at the date hereof.
17. No Partnership or Agency. The Agreement is not intended to create a partnership or joint venture between the parties, or to make one party an agent of the other. Neither party has the power to create any commitments on behalf of the other unless specifically stated in the Agreement.
18. Governing Law. This Agreement and any dispute or claim, including non-contractual disputes or claims, arising out of or in connection with it, or its subject matter, or its formation shall in all respects be governed and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
19. Dispute Resolution Method. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall (with due regard to any applicable time frames stipulated in this Agreement) be referred to and finally resolved by arbitration administered by the ICC International Court of Arbitration, the rules of which are deemed to be incorporated by reference into this clause. There will be 1 arbitrator. The seat, or legal place, of arbitration will be New York. The arbitration will be conducted in English, and all documents will be in the English language. In reaching their decision, the arbitrators shall give full force and effect to the intent of the parties as expressed in this Agreement, and if a solution is not found in this Agreement, shall apply the governing law set out below. The decision of the arbitrator(s) will be final and binding upon both parties. The arbitration award may be enforced by action before any court of competent jurisdiction. Without prejudice to the above, each party is hereby expressly authorized and entitled to initiate judicial action or pursue any kind of interim relief before the courts having jurisdiction in New York exclusively, including in relation to claims relating to intellectual property rights, breaches of confidentiality or any other regulatory matters.