Contact us

IATAN is committed to continuously enhancing its products and services to better support accredited agencies. We are pleased to introduce improvements to its online services. All applications and service requests are now available through the IATAN service in the IATA Customer Portal, making it easier than ever to apply for IATAN Accreditation and manage your agency's accreditation, personnel registrations, ID Cards, and other services.

We encourage you to review our Frequently Asked Questions, where you may find answers to common questions about IATAN products and services. If you require further assistance, you can submit an inquiry through the IATA Customer Portal, and our Customer Service team will be pleased to assist you.

Customer Service Contact Information

IATA Customer Portal: Chat or write to us via a case
  1. Login or register on the IATA Customer Portal
  2. Click on Contact Us under Help
  3. Select topic Accreditation IATAN (US) and create a case
  4. Complete the query form
  5. Click on “Create Case & Add Attachment”

Phone

 1-877-734-2826 (Monday to Friday, 10:30am – 4:00pm EST)

Once your case has been created, you will receive an email confirmation containing your case reference number. Our Customer Service team typically responds within 1–2 business days. You can also monitor the status of your inquiry at any time through the IATA Customer Portal.

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